Google Rating
4.8
Based on 313 reviews
InStyle Property Management Adelaide
4.8
Matthew Clark
01:35 14 Aug 24
I can’t speak highly enough of her!If you want the best in the business then look no further.Lena knows her properties back to front, she treats them like her own, and she is committed to her work.She is an expert at:- Finding excellent tenants.- Managing tenant problems.- Managing maintenance costs. Maintenance costs are always one of my biggest concerns, but Lena only recommends work that will optimize cash flow.I will 100% use her again if I buy another residential property in Adelaide.Thanks so much for your assistance, Lena!
Jason Conroy
22:54 02 Aug 24
I highly rate this company. I rent and they have kept me informed with the owner's intentions. I'm a single dad with two full-time kids and we all work locally. Thanks
Courtney Quick
06:05 06 Jul 24
I had a terrible experience renting through InStyle. Particularly due to the property manager, Lena. I moved into a property that was in an atrocious state. The property had rubbish throughout and left in a dirty condition, especially the kitchen (oven), air vents and bathrooms. There was no solution put in place to rectify my health concerns. I was left with no option other than to clean the property I just moved into out of my own time and costs. When I vacated the property Lena tried to take money from my bond without adequate reasoning, despite the property being left in a much better state than it was when I first occupied. It’s appalling that some agents try to take financial advantage of tenants, especially in the current crisis we’re in. Further to this, I was told by other agents that Lena had lied on reference checks. Making it difficult to find a new property. Despite Lena telling me herself that I was “an amazing tenant”. If you want a fair chance, with an easily contacted agent, and your bond back without issues do not rent through InStyle.
Craig Quarrell
01:51 04 Jul 24
Lena from InStyle property Adelaide is by far the most efficient, friendly and service focused property manager I've had, bar none.We recently had no hot water on one of Adelaide's coldest days in years. It was responded to and resolved within a day!I highly recommend Lena and the team at Instyle property to both investors looking of a property manager and prospective tenants.
Jordan B
05:37 08 Jun 24
Absolutely fantastic experience having In-Style as our property manager in the rental we stayed in. Lena was very easy to get in contact with and was always very helpful.
Chooky
07:48 17 Apr 24
I rented through InStyle for over a year and a half and dealt with Joseph. He was very helpful in assisting me with issues with needing to find a property in a new area (I needed more time to find a suitable place in a crazy and challenging rental market). He gave extra time at the end of my lease, and as a result I was able to find somewhere without having to sign another long term lease. He was also very easy going and understanding. Thank you
Behnam Maddahi
01:02 14 Feb 24
Terrible experience with the property manager Lena. She has provided misleading feedback on our rental profile and that caused us lots of stress to find a rental property in this tough market. Don’t trust these guys if you are a tenant. We’ve been renting a house for four years with no issue at all but got kicked out when Lena took over. Always double check with the agents you are renting from to make sure all the questions answered truthfully because this lady won’t be answering any questions at all. Very frustrating…
Gloria Tomljenovic
07:12 21 Jan 24
Prompt management attention relating to both land lord and tenants requests.
Tasfia Naureen
01:55 19 Jan 24
We have been assisted by Lena Skelton, and it has been an absolute pleasure doing business with her. She was prompt with her replies and very friendly as well. InStyle is amazing with their services overall! 🙂
Rosanna Stanimirovic
21:21 19 Dec 23
Lena Skelton and the whole team at InStyle have been so helpful. Constantly providing updates on the status of the property and managing all of the maintenance and various requests from tenants. Thank you Team InStyle.
Oh Well
05:20 14 Dec 23
I've been renting a property with Instyle for 2 years now and will be leaving the property in the new year to be closer to a new work opportunity. I'd just like to thank Joe for being the best agent I've had in my years of renting and all the assistance and genuine care he's shown me. He's been super easy to communicate with and super diligent in resolving issues. One of the most understanding agents out there and has shown a great deal of humanity regarding handling maintenance requests.I'm gonna be sad leaving Instyle! Thank you for such a pleasant experience and wishing you all a merry Christmas and happy new year.-Mikaela
paul leraye
01:20 04 Dec 23
Sarah at Instyle Property Management is an outstanding Ambassador for the company. She is Professional, Prompt to reply, and most importantly has empathy. She is truly a caring person who goes above and beyond and goes out of her way to provide service that exceeds your expectations. I have nothing but praise for Sarah, She stands out from most people doing this job. Instyle is lucky to have Sarah representing them, She is the Face of The Company. I will recommend Instyle and Sarah to All my Family and Friends. If You want the best property manager call Sarah and Instyle*** 2-YEAR REVIEW **Our property manager, Lena has been looking after us for the last 2 years. The quality of the service has only been enhanced. A wonderful,understanding and caring person who shows empathy for her tenants. I have found her to be professional and reachable at all times and have recomended IN Style to my friends. Lena is a rare person in that she has a passion for what she does and equally cares as much for her tenants and the owners of the property. Lena has been helpful in her advice on how to maintain the property and as my wife is not well has been considerate. Thank You, Lena,We appreciate you. Also thanks to IN STYLE foe being so fortunate to have such a wonerful person representing your company.The LeRaye Family
D H
00:59 24 Nov 23
As a new tenant, the application process was straightforward, communication to me was professional and responsive. Plus the property manager appeared professional and assisted me with the questions I had. 😊
Emma Warren
02:01 21 Nov 23
We had the pleasure of the wonderful Lena Skelton as our property manager and we could not rate her highly enough! We had a very unique situation being the previous owners before becoming tenants and Lena accommodated everything. If you are in the market for a thorough but very personable property manager, reach out to Lena.
Hamish Redden
22:55 19 Nov 23
I have had an excellent working relationship with InStyle Property Management and in particular Lena. She always keeps me well informed about issues that I need to know about and promptly follows up on any jobs/issues that need addressing. Thanks for all your help over the years.
Riley Bowen
22:47 17 Nov 23
Lena & the team at InStyle are superstars - I’ve recommended them to family & friends
Justin Pengilly
13:49 17 Nov 23
Hollie is awesome at her job as the senior retail manager of our property.Professional, informative and does her job well.Get her to take care of your property and there will be no regrets!
Timothy Brown
05:00 17 Nov 23
Highly reccomend Instyle PM. They are super professional and actually care about your property and the service they deliever.I work with Lena and she is an absolute GUN. She's so easy to work with and also very kind. I have alot of respect for her and this company.
paul Robins
01:36 06 Nov 23
So easy and Lena was so easy to work with would highly recommend
Susan Pullens
09:15 30 Oct 23
I have been a tenant with Instyle Property Management since March 2023, and in that time I have been impressed with their professionalism .and their prompt response to maintenance issues .Thank you Lena Skelton you have made my rental experience a pleasure.which is something I didn't experience with another large property management company..
Chelsea
23:38 22 Oct 23
InStyle have been absolutely wonderful. They are very friendly and their communication has been excellent. Highly recommend!
Lily Nguyen
19:03 28 Sep 23
Many have asked why I chose InStyle, and it's because of the great Google Reviews but mainly they are a Property Management only firm. Meaning, they don't sell properties and do this as a side revenue to their business.In moving interstate, I was really intent on having our family home taken care of by professionals whilst leasing it out. I always stated from the outset that we plan to return. In my consultation with the InStyle Property Manager, I was assured this is the reason they are in business i.e. looking after properties.We have since found out that our InStyle Property Manager, who covered North East Adelaide and a Co-Director, was inexperienced and lacked professionalism. We didn't receive our first 2 rental inspection reports, and when we called his response was "InStyle only provides it if there are adverse findings". I thought it was odd, but trusted the InStyle reputation.Then, we had multiple complaints from the gardener that the tenancy was not being properly managed and there was a dog on site - unbeknownst to me. This is when I called the property manager to discuss, and seek remediation. After multiple calls and messages to remind him to contact the gardener (whom at this stage raised their heightened concerns of our property condition), his ultimate response was "what would you like me to do and say to the tenants?" I was annoyed, but also realised I was locked into a term contract.I thought it may have been a isolated issue or the gardener may have gotten it wrong so I raised it with the InStyle Head Office. Outlining all of my concerns, and experience with our InStyle Property Manager. They were "taken back" by my feedback, but I could also gauge that this was something they were aware of in the background. To alleviate my concerns, as I told them I was going to leave, they miraculously presented me with my second inspection report and Cc'd me in all communication with the property manager.Eventually, after a year a bit of being with InStyle, I had enough. I called the office, relayed all my concerns once again and advised them I am ready to leave and have many strong referrals for alternate managers. However, I didn't believe in posting bad feedback on small businesses so wanted a right of reply. I was PROMISED earnestly to have my interim Property Manager, which was news to me, to call the following Monday. It was a Thursday.A week goes by, and I go to cancel my contract with InStyle as a promise was broken, after a period of frustrating service. Only to be sent an email that "WE HAVE SOLD" to a real estate company.Yes, they were in the process of selling the business when they promised to call me back, and understood I wanted to leave... I found out later via a very terse phone call they only sold the NORTH EAST RENTAL ROLL... clearly there were red flags in the company but they didn't care to look after the clients. Again, if I wanted a real estate company, I would have gone to one of the many I am presently associated with - my mistake.To make matters worse, the incoming real estate company tried to release our contract - because who wants to take on a disgruntled customer with solid grounds for their complaints? Only to be told that InStyle has sold our contract onto them with the Clause that we have pay the early termination fee.I suspect, as my husband is in business negotiations, that the incoming Real Estate Company would have asked InStyle to refund our contract amount so we could be released at no cost - it's the ethical business practice. However, I also suspect, given my experience with InStyle, they did not concern themselves with the issue.Hence, I am now riding out my contract whilst canvassing alternate Property Managers in Adelaide - even real estate ones.Take my review how you may, but I promise you I started out as a collaborative client who gave the benefit of the doubt. What this experience has taught me is being kind to small business just leaves you burnt and all the poorer for it, in every sense.
Brad
09:02 11 Sep 23
Excellent. Clear concise information, and amazing customer service. Highly recommend.
Chyn Soh
02:40 21 Aug 23
Highly recommend - you will not find any better property manager. We have had the best experience with Joseph White since 2020. Professional, knowledgeable, super reliable and very trustworthy. Thank you so much Joe for your expertise the past few years. We appreciate having you manage our property these past few years, especially since we are interstate.
Rebecca Rose
13:48 26 Jul 23
Joe is an absolutely outstanding Property Manager. He is always looking for new and innovative ways of doing things and truly has his clients best interests at the forefront of his mind.
Tony Butler
02:06 25 Jul 23
Shakayla Pierce
05:44 19 Jul 23
Kaitlin Smith
01:56 18 Jul 23
Very helpful and friendly service, always responded to messages/calls and answered any questions, helped me get a place as a first time renter, would recommend 😊
Jaycell Patindol
02:27 15 Jul 23
InStyle Property is highly recommended! We give 5 stars because they have provided exceptional customer service. A big shoutout to Joseph White who provided assistance to us, given the fact the we are from interstate, the transaction was very smooth and he was very professional. Also, he is resourceful and reliable. My partner and I are very happy and satisfied. 😊
Jess Jess
08:52 04 Jun 23
Kate Sexton
13:04 03 Jun 23
Lena has been wonderful to deal with throughout the process of our recent rental application. She been incredibly helpful, transparent and prompt from the get go. Highly recommend!
sarvia Pousopouso
13:01 02 Jun 23
The team from Style Property Management Adelaide have been very supportive during last property tenancy by answering all our queries and ensuring about our wellbeing while at the property.Renting has never been easier with them, highly recommended!
Maddi O'Toole
02:27 23 May 23
I've been renting through InStyle for a couple years, they are always quick to respond and very professional. Joseph in particular went above and beyond in helping us secure a new rental. Definitely recommend
Simon Parker
12:05 12 May 23
Engr Muhammad AttaUllah
07:34 04 May 23
Mathias Kosztovits
10:40 24 Mar 23
Arun Kumar Mahotra
01:10 28 Feb 23
Great services, very efficient and caring people, the award winning service does-not comes like that! We are pleased to be a part of your business. Sarah, lena you are both gem of the company! 😍😍
Stanley Tran
09:55 20 Feb 23
Currently got a couple of properties with Joe and the communication has been excellent. He's always helpful, considerate of my needs, and responds to emails and messages quickly. A pleasure working with you mate.
Damiaan
02:21 25 Jan 23
I rented a property with my partner through Sarah at Instyle Property Management. She was fabulous. Very responsive, helpful and professional. Would highly recommend!
Daniel McPherson
06:59 23 Dec 22
0 stars. We leased a brand new house that was falling apart from the second we moved in, had no A/C for 4 weeks during a heat wave last summer, the house was broken in to and a window was smashed wide open, it took 2 weeks for them to get a glazier to repair it (with multiple calls from me to follow it up, no proactive efforts from them at all, which led to mozzies & bugs in the house for weeks after, received inspection notices 4 days before wanting to inspect, staff would regularly drive by the house and we’d receive texts asking to mow the lawns at any given time. When we vacated the house we delivered all the keys to the office and then were asked for weeks to return them due to lack of internal communication, despite our notice of doing so to the property manager & it took 4 months & 10+ calls to CBS and SACAT to receive our bond after moving out due to their incompetency and lack of efforts to resolve the situation. Do not lease a property from these plebs.
Marty Gibson
01:55 16 Dec 22
Sarah and team are great to deal with. Very friendly and customer service 2nd to none. Thank you.
Robert Nicholas
12:37 07 Dec 22
A BIG thanks to Sarah & the staff at InStyle for the friendly, professional services especially during the pandemic,much appreciated. 🎄✨✨✨
sophie aisha
02:08 03 Nov 22
Ric & Joe are fantastic to do business with, they both have your best interest at heart while being professional, productive and kind. Would recommend to anyone needing their services. Thanks again!
Alexandra Steele
21:23 02 Nov 22
shaylah sutherland
04:49 02 Nov 22
I had an excellent experience with my real estate agent Joseph white , I have rented one of the property he managed for nearly 4 years. As a single mother it is very hard to obtain a rental property and he empathised with my situation and gave me a chance to obtain a rental property that he managed at that time . And when the owner wanted to sell the house that I was renting , he tried his best to find us another rental property that he has and was very patient with giving us time to find another house , although I didn’t obtain another property from him after I moved out from the one that I was renting from him , he still currently helping me to find another property to rent now . Highly recommended!! . Joseph is empathetic , very easy to deal with , good communicator , and he’ll go out of his way to help even if he gains nothing from it.
Alberto Torreao Herrera
01:27 02 Nov 22
Really good real state agent, attentive and helpful !
Randil Perera
09:51 25 Oct 22
Very happy with the service provided. Professional and efficient in the way they operate. I've been dealing with Joe and his service is excellent. All my queries were responded to in a timely manner and maintenance requests were carried out the same. Keep up the good work guys!
Nicole Hill
04:11 20 Sep 22
My property manager Lena was always attentive and professional. She had my properties best interest in mind at all times.
m. haji
03:52 20 Sep 22
This is the best property management firm that I ve been dealing with. Lena is taking a very good care of our properties. Thank you so much for your great help. Highly recommended to everyone
Caitlin Alvaro
02:41 19 Sep 22
In my experience, it's been rare to find an agency that actually cares about and looks after their good tenants. I have only positive experiences with InStyle and Sarah has gone above and beyond for us.
